Terms & Conditions

WEB PORTAL TERMS OF USE

INTRODUCTION

www.firstchoicecars.com (from now on referred to as "FIRST CHOICE CARS®") is a site operated by FIRST CHOICE USED CARS TR LLC, registered in Sharjah Economic Development Department (SEDD) under license number 763502, having its registered address at SOUQ AL HARAJ, AL RUQA AL HAMRA, SHOWROOM NO. 70, P.O. BOX 26011, SHARJAH, UAE. ("we," "our," "us," "FIRSTCHOICECARS"). These Terms of Use ("Terms of Use") set out the rules for accessing and using the Site.

YOUR ACCEPTANCE

By using or visiting these Buyer or Seller Terms and Conditions, you signify your understanding and agreement to these terms and conditions (the "Terms of Service") for your use of services or features on the sites owned and controlled by First Choice Used Cars Tr LLC ("FIRST CHOICE CARS®"), including www.firstchoicecars.com (the "Site"). These terms and conditions govern the full use of our site and services, regardless of which gadget you use to access our site: laptop, desktop, tab, or mobile. FIRST CHOICE CARS® is free to post any content or exchange of Buyer/Seller contact details on social media platforms like Facebook, Twitter, Google Plus, Instagram, LinkedIn, etc., apart from our company website. FIRST CHOICE CARS® is also free to use any comments, information, reviews/testimonials, or any other material contained in any communication you may send to us ("Buyer/Seller Feedback"), including responses to questionnaires/quizzes or any other interactive postings to the Services / the Site, without further compensation, acknowledgment or payment to you for any purpose whatsoever. By posting/submitting any Feedback / Submission on the Site, you grant the Company a perpetual, worldwide, non-exclusive, royalty-free, irrevocable, sub-licensable license and right in such Feedback / Submission to the Company, including the right to display, use, reproduce or modify the Feedback / Submission in any media, software or technology of any kind now existing or developed in the future. If you do not agree to any of these Terms of Service, please do not use the service. The Services (as defined below) are provided by FIRST CHOICE CARS®, which, along with its products and services, are referred to as "FIRST CHOICE CARS®" in these Terms of Service.

First Choice Cars® has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services or the actions of people that First Choice Cars® does not employ or manage. Hence, you should acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. You should always check the terms of use posted on Third-Party Sites.

Although we may attempt to notify you when any changes are made to these Terms of Service or Privacy Policy, you should periodically review the most up-to-date version. FIRST CHOICE CARS® may, in its sole discretion, modify or revise these Terms of Service and policies, and you agree to be bound by such modifications or revisions. Nothing in these Terms of Service shall confer any third-party rights or benefits.

TRADEMARKS

The Trademarks are our company's valuable property. FIRST CHOICE CARS is the owner of all rights, title, and interest in and to the Trademarks and all past, present, or future goodwill of our company and the business conducted at the authorized location associated with or attributable to the Trademarks. The name FIRST CHOICE CARS® and all page headers, vehicle pictures, custom graphics, customer testimonials (still/video), and button icons are service marks, trademarks, and trade dress of First Choice Cars® and may not be used in connection with any product or service that First Choice Cars® does not offer in any manner that is likely to confuse customers, or in any way that disparages or discredits First Choice Cars®. All other trademarks, product names, and company names or logos cited herein are the property of their respective owners. Your use of the Trademarks will inure to our parent company's benefit. You may not engage in any conduct directly or indirectly that would infringe upon, harm, or contest our parent company's rights in any of the Trademarks or the goodwill associated with the Trademarks, including any use of the Trademarks in a derogatory, negative, or another inappropriate manner in any media, including but not limited to print or electronic media or on any of your company name, website, hoarding, social media pages, etc.

COOKIES

Our Site uses cookies to distinguish you from other users of our Site. This helps us provide you with a good experience when you browse or use our Site and allows us to improve our Site. A cookie is a small file of letters and numbers that we store on your browser or your computer's hard drive. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies: these are cookies required for our Site's operation. They include, for example, cookies that enable you to log into secure areas of our Site or make use of e-billing services;
Analytical or performance cookies: these allow us to recognize and count the number of visitors and see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily;
Functionality cookies: used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences;
Targeting cookies: these cookies record your visit to our website, the pages you have visited, and the followed links. We will use this information to make our website and its advertising relevant to your interests. We may also share this information with third parties for this purpose.

For further information about the individual cookies we use and their purposes, please email info@firstchoicecars.ae. Most browsers automatically store cookies by default, but you can choose to refuse or selectively accept to store certain cookies by adjusting the preferences in your browser.

CHANGES TO THESE TERMS OF USE

We may amend these terms from time to time. Every time you wish to use the Site, please check these terms to ensure you understand the terms that apply at that time.

CHANGES TO THE SITE

We may update and change the Site from time to time for any reason. We will try to give you reasonable notice of any significant changes.

Termination of use

In our sole discretion, we may terminate or suspend your access to and use of the Site without notice for any reason, including for violation of these Terms of Use or for other conduct that we, in our sole discretion, believe is unlawful or harmful to us or others. In the event of termination, you will no longer be authorized to access the Site, and we will use any means possible to enforce this termination.

VIRUSES

We do not guarantee that the Site will be secure or free from bugs, viruses, "Trojan Horses," or any other malicious code, file, or program. However, we deploy reasonable security measures. You are responsible for configuring your information technology, computer programs, and platform to access the Site. It would help if you used your virus protection software.

You must not misuse the Site by knowingly uploading any content that contains a software virus, a "Trojan Horse," or any other computer code, file, or program that may alter, damage, or interrupt the functionality of the Site or the hardware or software of any person who accesses the Site. You must take reasonable precautions to ensure that any such uploaded content is screened for such things. You must not attempt to gain unauthorized access to the Site, the server on which the Site is stored, or any server, computer, or database connected to our site. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack. You may commit a criminal offense under the UAE Cybercrime Law No 5 of 2012 and other laws by breaching this provision. We will report any such breach to the relevant law enforcement authorities and cooperate with those authorities by disclosing your identity to them. In such a breach, your right to use the Site will cease immediately.

OBLIGATIONS OF THE BUYER

RESERVATION FEE

Reservation is only available to vehicles advertised on www.firstchoicecars.com, where the car is advertised with the reservation fee option. To secure a vehicle reservation, a Reservation Fee of AED 1000 can be paid in cash by calling us at the mentioned telephone number in the vehicle advert or by visiting our showroom at SOUQ AL HARAJ, AL RUQA AL HAMRA, SHOWROOM NO. 70, P.O. BOX 26011, SHARJAH, UAE, or by directly depositing the reservation fee in our company account and emailing us the deposit slip at info@firstchoicecars.ae.

We shall issue an acknowledgment receipt against the reservation fee and mention the vehicle's details. The Customer must also provide their name, Emirates ID no., passport no., mobile no., and email address. Once the Reservation Fee of AED 1000 is confirmed as paid and acknowledged as received, FIRST CHOICE CARS® will reserve the vehicle at its showroom for 48 hrs unless extended by the Buyer. If you cannot visit the car showroom to view the car within 48 hrs, a reservation extension must be made regarding when you could come. Within 48 hrs of the Reservation being confirmed as being paid, the Customer must make an appointment to view the vehicle.

An appointment shall be acknowledged either by:

Attending the car showroom to view the vehicle; or
Calling and fixing an appointment at the telephone number mentioned in the vehicle advert.

When a Customer attends the Car Showroom and decides to Purchase the Vehicle by completing an Order Form, the Reservation Fee will be applied to the purchase price of that Vehicle.

Where a Customer attends an appointment and notifies the Car Showroom on the appointment day that they do not want to Purchase the Vehicle, the Reservation Fee shall be forfeited. However, where the vehicle inspection finds mechanical faults or accidents (does not include refurbishment paint from scratches or wear and tear minor items, consumables & tires), the Reservation Fee shall be refunded by way of cash or online transfer in your account within five working days.

The Buyer can choose another vehicle when visiting the showroom for the initial car he selected on the website. Finance buyers must provide all the bank-required documents within seven working days. Otherwise, it would be considered a forfeit, and the deposit will not be refunded unless agreed otherwise on the deposit invoice.

LIST OF DOCUMENTS:

PERSONAL: Emirates ID, Driving License
IF BUYING ON BEHALF OF THE COMPANY: In Arabic, an authorization sale letter is signed and stamped by the company's authorized signatory on the corporate letterhead. Company trade license copy
BANK FINANCE
- EMPLOYED:
  - 1- Salary Certificate
  - 2- Three-month bank statement (stamped)
  - 3- Passport & Visa copies
  - 4- Emirates ID copy
  - Note: Please get in touch with us if you have received only one or no salaries and work for a listed company
- SELF EMPLOYED:
  - Trade License
  - MOA
  - Passport & visa copies of all partners
  - Passport and visa copies of the applicant
  - Emirates ID copy
  - Three-month personal bank statement
  - Three-month company bank statement
- COMPANIES:
  - 1- Trade License
  - 2- MOA
  - 3- Passport copies of all partners
  - 4- Three-month company statement

INSURANCE

The Buyer agrees to ensure the vehicle insurance value is exactly as per the value noted on the bank LPO if buying the car through bank finance. In the case of a cash Buyer, it is his personal choice to go for third-party or comprehensive insurance. The Buyer can also avail of insurance assistance from FIRST CHOICE CARS® if they desire.

SPARE KEY

FIRST CHOICE CARS® does not guarantee that there will be a spare key with all the cars sold.

INSPECTION

Inspections must be done at an RTA or officially approved inspection facility. Reviews and any history or agency record checks must be done within 24 hours from the payment of a booking deposit.

The Buyer confirms that within 24 hours of paying the deposit, they have seen, inspected, and checked all that they feel is needed in terms of the physical condition and history of the vehicle and all else. The Buyer accepts the car in its as-is state with all its faults, whether hidden or visible.

Any work that is agreed to be done in the vehicle will be done upon approval of the bank/payment of remaining cash and ownership transfer.

A person who is not a party to the terms herein shall not have any rights under or in connection with it. According to the Applicable UAE Act, the provisions of the Contracts are expressly excluded. The laws of the UAE govern these terms and conditions.

WARRANTY

The Buyer can revert to the agency if the vehicle is under the agency warranty. Otherwise, they can purchase a third-party warranty and service contract upon purchase of the vehicle. AAA or any third-party warranty renewal must be requested 30 days before expiry, along with proof of service history. The vehicle may be subject to inspection. The renewal decision will be made using the First Choice Cars® & Trusted Workshops report.

OBLIGATIONS OF THE SELLER

The Seller warrants that all details provided in the form submission on the website are accurate.
The Seller has no affiliation with any car buying, selling, or advertising group.
The Seller warrants that he is the valid and complete owner of the Vehicle, has the sole authority to sell the Vehicle, and that the Vehicle has not, to the best of the Seller's knowledge and belief, been stolen. No other circumstances exist that the Seller is aware of that could reasonably affect the Seller's good title to the Vehicle. If there is more than one owner of the registered Vehicle, please provide all Seller's information in the comment box present in the inquiry form on the website.
No outstanding finance, residual, or debt attributed to the Vehicle.
The Vehicle has a full-service history, and any/all accidents have been made fully known to us before selling.
The Seller has made us fully aware of any current faults. He is reasonably familiar with the Vehicle. There are no deliberately hidden faults in the Vehicle. (Can include a list of defects as an annexed sheet)
The Seller will provide us with all spare keys and the service manual.
The Seller will provide us with all necessary paperwork and documentation relating to ownership of the Vehicle upon payment of the Vehicle.
Seller has to submit the following documents when selling the Vehicle.

PERSONAL VEHICLE:
- Emirates ID, Driving License, Passport copy, or any other government-issued ID
- Original registration card (Mulkiya)
- Both sets of car keys, if available
- A service history book
- If the vehicle has any finance outstanding, we will require a letter with the settlement figure from the finance company
COMPANY VEHICLE:
- An authorization sale letter in Arabic signed and stamped by the company's authorized signatory on the corporate letterhead
- Company's authorized signatory (Emirates ID & Passport copy with Visa page)
- Company Memorandum of Association Copy (original)
- Company trade license copy
- Original/Electronic Registration Card (Mulkiya)
- Both sets of car keys, if available
- Service history book
- If the vehicle has any finance outstanding, we will require a letter with the settlement figure from the finance company
THIRD-PARTY VEHICLE:
- Emirates ID, Driving License, Passport copy, or any other government-issued ID
- Power of attorney (POA) attested by a notary public of UAE
FINANCED VEHICLE:
- Please note that you will need to provide an up-to-date letter detailing a current settlement figure from your finance company (e.g., bank). The settlement amount will be deducted from the amount paid to you for your car. We will settle your outstanding amount.

PAYMENT

You may decide which payment method is more suitable for you. Our standard payment method is cheque payment, but we can also provide instant cash payment and bank transfer direct to the owner's bank account, which may take up to 2 working days after the sale to arrive in your bank account. We are not responsible for delays in payment due to bank errors, natural disasters, or in the event of administrative errors.

TRADE-IN VEHICLES

Acceptance of your Used Vehicle as Part-Exchange

Part Exchange of Used Vehicles is now made easy with FIRST CHOICE CARS®. The part-exchange of your Used Vehicle is available for private, company & commercial use vehicles for persons located within the United Arab Emirates. We accept every make and model, so upgrading is quick and convenient. FIRST CHOICE CARS® assures to give a fair and accurate valuation of your car and that you can put this towards its exchange for another vehicle from us.

FIRST CHOICE CARS® will not be bound to accept your Used Vehicle as part exchange for the price of the vehicle until all of the following have been completed:

(i) You have received a Valuation (or, as the case may be, a revised Valuation) from FIRST CHOICE CARS® confirming the purchase price; we shall pay you for your Used Vehicle;
(ii) FIRST CHOICE CARS® has undertaken an on-site Valuation, inspection, and extensive examination (as applicable);
(iii) The Used Vehicle and Used Vehicle documents and accessories have been left with FIRST CHOICE CARS®; and
(iv) When FIRST CHOICE CARS® has issued you confirmation of the Used Vehicle's purchase price.
(v) Before you trade in, make sure you gather all your paperwork, check car conditions, hand over any accessories you may have promised during the part exchange, etc.

VAT

LOCAL SALE

The prices of all vehicles mentioned on the website in-vehicle adverts are exclusive of VAT. The applicable VAT will be charged as extra when the vehicle deal is closed with the Buyer and the purchase is documented.

EXPORT SALE

For exported vehicles, if the car is not shipped within 90 days and documents provided within the same period showing the export value exactly matching the sale value, then the client is not eligible for a VAT refund.

CLAIMS

Both parties (Buyer/Customer & Seller/Dealer) agree that any dispute or claim relating to this agreement with First Choice Cars® or any products or services sold by First Choice Cars® will be resolved by binding arbitration rather than court.

LIABILITY

First Choice Cars® will not be responsible or liable to you for any loss of income or revenue, loss of business, loss of profit, or loss of anticipated savings. Our maximum aggregate liability to you under or in connection with any contract with you shall not exceed the value of the car—death or personal injury which we cause; fraud or fraudulent misrepresentation.

First Choice Cars® are not liable for any future issues with the vehicles sold other than those agreed upon in writing and noted in the Buyer's deposit receipt.

LAW AND JURISDICTION

Every contract with us will be governed by UAE law. Any dispute or claim arising out of or in connection with it shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates unless the physical inspection of the car takes place in a different country, in which case that respective country's law will govern it. Any dispute or claim arising out of or in connection with it shall be subject to the exclusive jurisdiction of the courts of the country in which we operate.

FEEDBACK & COMPLAINTS

If you have any queries, feedback, or comments, these should be submitted via email at info@firstchoicecars.ae.

Terms & Conditions | Website Usage | First Choice Cars UAE